Terms and conditions

STANDARD TERMS AND CONDITIONIS OF MIMOSATRAVEL CONTRACTS
Arranged Tour Contracts
Chapter I General Provisions

Article 1
An Arranged Tour Contract which this company (hereinafter referred to as “the
Company”) concludes with the Traveler shall be subject to these General Terms and
Conditions. Matters which are not provided for in these General Terms and Conditions
shall be governed by the laws, ordinances, regulations and generally established
practice.

2. If the Company has concluded a special agreement in writing not in violation of the
   law, ordinances and regulations and within the scope not unfavorable to the Traveler,
   that special agreement, notwithstanding the provisions of the preceding Paragraph, shall
   prevail over the provisions of these General Terms and Conditions.
   （Definition of Terms）
   Article 2
   An “Arranged Tour Contract” as stated in these General Terms and Conditions means a
   contract under which the Company, commissioned by the Traveler, undertakes to make
   arrangements so that the Traveler can receive services for transportation,
   accommodation, and other services for travel provided by
   transportation/accommodation facilities (hereinafter referred to as “Travel Services”) by
   acting as a representative, as an intermediary, as an agent, etc., on behalf of the Traveler.
3. As stated in these General Terms and Conditions, “Domestic Travel” means travel
   only within Japan and “Overseas Travel” means travel other than Domestic Travel.
4. A “Travel Fee” as stated in these General Terms and Conditions means a charge
   which the Company pays to transportation/accommodation facilities, etc., such as a fare,
   accommodation charges, etc., and the prescribed travel business handling fee of the
   Company (excluding a fee for procedures for making a change as well as that for
   making a cancellation) in order for the Company to make arrangements for Travel
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   Services.
5. A “Communications Contract” as stated in this part means an Arranged Tour Contract
   which the Company concludes with a card member of the credit card company affiliated
   with the Company (hereinafter referred to as the “Affiliated Company”) in accordance
   with an application made by telephone, mail, facsimile, or any other means of
   communication with which the Traveler agrees in advance to settle any credit or debt of
   the Company in respect of the Traveler concerning the Travel Fee, etc., based on the
   Arranged Tour Contract on or after the date on which such credit or debt should be
   settled in accordance with the card membership rules of the Affiliated Company
   separately established, and with which the traveler pays the Travel Fee, etc., in
   accordance with the method provided for in Paragraph 2 or 5, Article 16.
6. An “Electronic Acceptance Notice” as stated in this part means a notice of acceptance
   with respect to an application for a contract which is sent by, among various methods
   using information and communications technology, the method of transmission on the
   telecommunications line connecting the computer, facsimile machine, telex or telephone
   (hereinafter referred to as “Computer, Etc.”) used by the Company and the Computer,
   Etc., used by the Traveler.
7. A “Card Use Day” as stated in these General Terms and Conditions means the day on
   which the Traveler or the Company should pay the Travel Fee, etc., or settle the refund
   debts in accordance with the Arranged Tour Contract.
   （Completion of Obligations Concerning Arrangements）
   Article 3
   When the Company has made arrangements for Travel Services with the good
   manager’s duty of due care, the performance of the Company’s obligations based on the
   Arranged Tour Contract is deemed completed. Accordingly, even if the Company was
   unable to conclude a contract with transportation/accommodation facilities, etc., for
   providing Travel Services due to a reason of being full, suspension of business,
   conditions being unsuitable, etc., the Traveler has to pay to the Company its prescribed
   travel business handling fee (hereinafter referred to as the “Handling Fee”) if the
   Company has fulfilled its obligations. If a Communications Contract has been
   concluded, the Card Use Day shall be the day on which the Company has notified the
   Traveler to the effect that the Company was unable to conclude a contract with
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   transportation/accommodation facilities, etc., for the provision of Travel Services.
   （Arrangements Agent）
   Article 4
   In performing an Arranged Tour Contract, the Company may have another travel agent,
   a person handling travel arrangements as a business, or any other auxiliary in Vietnam or
   any other place outside Vietnam perform as an agent for all or part of the arrangements.

Change and Cancellation of Contracts
（Change in Contract Contents）
Article 12
The Traveler may request the Company to change the itinerary, the contents of Travel
Services and other contents of the Arranged Tour Contract. In this case, the Company
will comply with the Traveler’s request to the reasonably practical extent.
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2. If a change is to be made in the contents of the Arranged Tour Contract at the request
   of the Traveler referred to in the preceding Paragraph, the Traveler must bear a
   cancellation fee, a penalty to be paid to transportation/accommodation facilities, etc.,
   when canceling the arrangements already completed, as well as any other cost required
   for the change in the arrangements, and pay to the Company a fee for procedures for
   making a change prescribed by the Company. Any increase or reduction in the Travel
   Fee resulting from the change in the contents of the Arranged Tour Contract concerned
   shall be attributed to the Traveler. THANK YOU